We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers all our customer world wide.
This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 14 days following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached, and
Otherwise in a condition enabling us to sell the product as new
You comply with the returns procedure set out below; and
None of the exclusions set out below apply.
Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.
Refunds will not be given for any sale items.
You will need to login into your user account, go to order history and click on the relevant order number left hand side.
On the right side of the order you will see a return tick box, tick the box and select the reason for return. Click continue. You will receive an e-mail with the returns form to print of and send back with the garment.
In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods. Products returned under this policy must have a tracking number and be sent to:
Physique Brothers. 1 Eastbridge Street, Falkirk, FK1 1YD.
You will be responsible for paying postage costs associated with returns under this policy.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our email address is email@example.com